Night Auditor
Full Time • Kissimmee, FL, 34746, Red Lion Hotel - Lake Buena Vista South
JOB DESCRIPTION:
Job purpose of Night auditor is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.
ESSENTIAL DUTIES:
- To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
- To produce accurate and timely reports and correctly handle all cash transactions
- To provide relief support to the hotel PBX operator during shift
- To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
- To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
- Transmit credit card batches
- Complete and transmit daily management and accounting reports and supporting documents.
- Act as hotel system liaison during night hours
- Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
- Any and all duties assigned by management
MINIMUM REQUIREMENTS:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or GED required. College degree preferred
- Must have minimum of two years’ experience working in related field (hospitality preferred)
- Must have proficient knowledge in Microsoft Office
- Experience in high volume establishments
- Technical proficiency (computer applications)
- Previous Customer service experience
- Ideal candidate will have some prior hotel reception/auditor experience
- Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
- Must have full availability and be able to work days, evenings, nights, weekends, and holidays
KNOWLEDGE / SKILLS / ABILITIES
- Ability to read, write and speak English (multi-lingual a plus)
- Ability to understand, follow and give written and oral instructions
- Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
- Ability to work with large groups of people, and age groups
- Knowledge of leadership techniques
- Solid judgment and ability to resolve conflicts effectively
- Operate effectively in stressful situations
- Ability to multi-task
- Ability to adapt to changing guest needs
- Attention to detail
- Strong organizational and time management discipline
- Understanding of hospitality operating systems
- Strong organizational and time management discipline
- Able to provide quality customer service and possess the ability to multi-task
- Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible
- Ability to work harmoniously with fellow employees and guests
- Ability to work outdoors including intense or inclement weather conditions
- Abilities (<3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
- Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height
Compensation: $15.50 per hour
Spruce Grove, Inc., was incorporated in the State of California in 1964 by James A. Carter and has been active in the development of real estate since that time. For over fifty years, Spruce Grove, Inc., has built a portfolio including large multi-family apartment communities; hotels, resorts and wineries; commercial and retail centers; storage facility; marina; tree nursery. Spruce Grove, Inc.’s history of developing apartment and commercial properties.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
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Integrity
Do the right thing, maintaining transparency, and ensure your actions reflect our words.
Customer Focused
Dedicated to satisfying the needs of our internal and external customers.
Relationship Building
Committed to fostering lasting relationships based on mutual respect and care.
Teamwork
United in spirit, we collaborate to overcome challenges and achieve our goals.
Passion
Approach every project and task with enthusiasm and a commitment to success.
Self-Motivation
Take ownership by being proactive in identifying and solving problems.